TERMS OF SERVICE

Last updated April 12, 2026


Welcome to ChurnQ. Please read these Terms of Service ("Terms") carefully before using the ChurnQ platform and website at https://www.churnq.com (the "Service") operated by ChurnQ ("Company," "we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1. ACCEPTANCE OF TERMS

By creating an account or using the Service, you confirm that you are at least 18 years old, have the legal authority to enter into these Terms on behalf of yourself or your business, and agree to comply with all applicable laws and regulations. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

2. DESCRIPTION OF SERVICE

ChurnQ is an AI-powered subscription retention platform designed for SaaS businesses. The Service includes:
  • AI Cancel Flow Agent ("Aria"): An AI agent that intercepts cancellation intent on your product and engages subscribers with personalised retention conversations.
  • Payment Recovery: Automated dunning sequences for failed billing events.
  • Churn Prediction: Daily risk scoring to identify at-risk subscribers.
  • Analytics & Feedback: A dashboard, weekly digest, and AI-powered chat over cancellation transcript data.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. ACCOUNTS AND REGISTRATION

To use the Service you must register for an account. You agree to:
  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information.
  • Keep your credentials confidential and notify us immediately at hello@churnq.com of any unauthorised access.
  • Be responsible for all activity that occurs under your account.
We reserve the right to terminate or suspend accounts that violate these Terms or that we reasonably believe to be fraudulent.

4. FEES AND BILLING

Performance Pricing. ChurnQ operates on a pure performance-based fee model. We charge 15% of the Monthly Recurring Revenue (MRR) that we demonstrably save on your behalf through successful AI-assisted retention events (each a "Save"). There are no flat monthly fees, setup fees, or minimum charges. If no revenue is saved in a billing period, no fee is owed.

Save Attribution. A Save is recorded when a subscriber who initiated a cancellation or whose payment failed subsequently remains active, as tracked by ChurnQ's integration with your billing provider (currently Stripe). ChurnQ's tracking records are the authoritative source for Save attribution unless you provide written evidence of a material tracking error within 30 days of invoice.

Payment Processing. Fees are collected via Stripe Connect. By connecting your Stripe account, you authorise ChurnQ to initiate charges as described above. You remain responsible for maintaining a valid payment method on file.

Disputes. Any fee dispute must be raised within 30 days of the invoice date by emailing hello@churnq.com. Undisputed amounts remain payable. We will not issue refunds for fees already collected except where required by applicable law.

5. YOUR DATA AND SUBSCRIBER DATA

Your Content. You retain all ownership rights to the data you provide or that is generated through your use of the Service, including cancellation transcripts, subscriber records, and configuration data ("Your Content").

Licence to ChurnQ. You grant us a limited, non-exclusive, worldwide licence to access, process, and use Your Content solely to provide and improve the Service.

Subscriber Data. You are responsible for ensuring that you have the necessary rights and consents to share your subscribers' data with ChurnQ and for informing your subscribers about how their data is used in connection with our Service, including AI-assisted conversations.

Data Processing. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6. AI-POWERED FEATURES

The Service uses large language model technology (including models provided by Anthropic, PBC) to power the Aria AI agent and feedback analysis features. You acknowledge that:
  • AI-generated responses are probabilistic and may not always be accurate or appropriate for every situation.
  • You are responsible for configuring guardrails (offer limits, tone, eligible segments) to ensure the AI agent behaves in accordance with your business policies.
  • ChurnQ is not liable for any outcome resulting from AI conversations with your subscribers, including but not limited to offers made, commitments stated, or decisions taken by your subscribers based on those conversations.
  • You must not use or configure the AI features in any way that is deceptive, misleading, or violates applicable consumer protection laws.

7. THIRD-PARTY INTEGRATIONS

The Service integrates with third-party platforms including Stripe (payment processing), Clerk (authentication), and Anthropic (AI inference). Your use of those services is governed by their respective terms of service and privacy policies. ChurnQ is not responsible for the availability, accuracy, or conduct of any third-party service.

8. ACCEPTABLE USE

You agree not to use the Service to:
  • Violate any applicable law, regulation, or third-party right.
  • Transmit malicious code, spam, or unsolicited communications.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
  • Resell, sublicense, or white-label the Service without our written consent.
  • Manipulate Save attribution records or misrepresent subscriber activity.
  • Use the AI agent to make offers or representations that are illegal, fraudulent, or that you are not authorised to make.
  • Interfere with or disrupt the integrity or performance of the Service or its infrastructure.

9. INTELLECTUAL PROPERTY

The Service and its original content (excluding Your Content), features, and functionality are and will remain the exclusive property of ChurnQ and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. Nothing in these Terms grants you any rights in our intellectual property beyond the limited licence to use the Service as described herein.

10. CONFIDENTIALITY

Each party may disclose confidential information to the other in connection with the Service. Each party agrees to: (a) hold the other's confidential information in strict confidence; (b) not disclose it to any third party without prior written consent; and (c) use it only to the extent necessary to perform its obligations under these Terms. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

11. DISCLAIMERS

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE DO NOT GUARANTEE ANY SPECIFIC SAVE RATE, REVENUE OUTCOME, OR REDUCTION IN CHURN.

12. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHURNQ, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO CHURNQ IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless ChurnQ and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any subscriber's rights; or (d) any AI agent conversations conducted on your behalf that result in a claim by your subscribers.

14. TERM AND TERMINATION

These Terms are effective from the date you first access the Service and remain in effect until terminated. You may terminate your account at any time by contacting us at hello@churnq.com. We may suspend or terminate your access immediately if you materially breach these Terms or if we are required to do so by law.

Upon termination: (a) all licences granted to you cease immediately; (b) you remain liable for all fees accrued prior to termination; and (c) we will retain Your Content for 30 days following termination, after which it may be deleted. Sections 4, 5, 9, 11, 12, 13, and 16 survive termination.

15. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes by email or by posting a notice in the Service dashboard. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Service before the effective date.

16. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the State of Alabama, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Service shall first be attempted to be resolved informally by emailing hello@churnq.com. If not resolved within 30 days, disputes shall be submitted to binding arbitration in Jefferson County, Alabama, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

YOU AND CHURNQ WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

17. GENERAL PROVISIONS

  • Entire Agreement. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ChurnQ regarding the Service.
  • Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
  • Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to do so in the future.
  • Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights freely.
  • Force Majeure. Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control.

18. CONTACT US

If you have any questions about these Terms, please contact us:

ChurnQ
1600 14th Ave S
Birmingham, AL 35205
United States
Phone: (+1) 659-279-0265
Email: hello@churnq.com